Shipping policy

We are committed to delivering your order safely and on time. Please review the information below for details about our shipping process.

Processing time

Orders are usually processed and prepared for dispatch within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery time

Orders delivered within Pakistan generally arrive within 3–7 business days after dispatch. Delivery times may vary by location, product availability, and courier service. International delivery may take longer, and any applicable customs duties, taxes, or import charges are the customer’s responsibility unless stated otherwise.

Shipping charges

Shipping charges are shown at checkout based on your delivery address and order details. Free shipping may be offered on selected products, promotions, or qualifying orders when clearly stated on our website.

Cash on Delivery

Cash on Delivery (COD) is available across Pakistan for eligible orders and locations. COD availability may depend on the delivery address, order value, product category, or courier coverage. The available payment methods for your order will be displayed during checkout.

Order tracking

After your order has been dispatched, we will send tracking details by email or SMS where available. Tracking updates may take some time to appear after the courier receives the parcel. If you do not receive tracking information, please contact us with your order number.

Delays

Estimated delivery times are not guaranteed. Delays can occur because of public holidays, severe weather, high order volumes, remote-area delivery, customs processing, or courier service issues. We will do our best to assist and provide updates when information is available.

Incorrect address or failed delivery

Please check your shipping details carefully before placing your order. If an order cannot be delivered because of an incorrect or incomplete address, an unavailable recipient, refusal, or repeated failed delivery attempts, the parcel may be returned to us. Additional shipping charges may apply for re-delivery, and refunds may be reduced by non-refundable shipping or return costs where permitted by applicable law.

Damaged or lost packages

If your package arrives damaged, please photograph the parcel and its contents and contact us as soon as possible, preferably within 48 hours of delivery. If a parcel appears lost or has not moved in tracking for an extended period, contact us so we can coordinate an inquiry with the courier. We will work with the courier to investigate and determine the appropriate resolution. Please keep the packaging and all order-related information until the matter is resolved.

Contact us

If you have questions about shipping or your order, please contact us:

  • Phone:03011353746
  • Email:cudrova360@gmail.com
  • Address: Smartupden plaza bahria town

We may update this policy from time to time to reflect changes to our shipping services, courier availability, or applicable requirements.