Refund and exchange policy

We want you to be happy with your purchase. If your order does not meet your expectations, you may request a return, refund, or exchange within 14 days after delivery, subject to the conditions below.

Eligibility

To be eligible for a return or exchange, please contact us within 14 days after delivery. Items must be unused, unwashed, in their original condition, and returned with original packaging, tags, accessories, and proof of purchase where applicable.

Items we cannot accept

  • Items that have been used, washed, altered, or damaged after delivery.
  • Items returned without original packaging, tags, accessories, or proof of purchase where applicable.
  • Items returned after the 14-day request period.
  • Items marked final sale or otherwise identified as non-returnable before purchase.
  • Personalized, hygienic, perishable, or other products that cannot reasonably be resold, unless they arrive damaged or incorrect.

How to request a return

  1. Contact us using the details below and include your order number, the item or items involved, the reason for the request, and clear photos when relevant.
  2. Wait for our instructions before sending anything back. Returns sent without prior approval may not be accepted.
  3. Pack the item securely with its original packaging and ship it using the instructions we provide.

Return shipping

If an item is returned because you changed your mind, ordered the wrong item, or no longer need it, you are responsible for the return shipping cost. If the item is damaged, defective, or incorrect because of our error, we will arrange or reimburse reasonable return shipping as agreed with you. Original shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

Damaged or incorrect items

Please contact us as soon as possible after delivery, preferably within 48 hours, with your order number and photos of the packaging and item. We will review the issue and, where appropriate, offer a replacement, exchange, repair, or refund.

Refund processing

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 7 business days. Your bank or payment provider may require additional time to show the funds in your account. Exchanges are shipped after the returned item passes inspection and the replacement is available.

Consumer rights

This policy does not limit any rights you may have under applicable consumer protection law. We may update this policy from time to time; the version displayed on this page applies to purchases made after its effective date.